Configure incidents import

Explore the step-by-step process of configuring incident imports within the Service Graph Connector for Nozomi application. This procedure covers connection setup, validation, schedule configuration, and manual execution, to ensure seamless integration and management of incident data for enhanced operational efficiency.

Procedure

  1. In the Configure Incidents section, select Get Started.
  2. Select Configure connection.
  3. In Configure The Nozomi Connection & Credentials, select Configure.
    A new tab opens.
  4. If your ServiceNow instance have been updated to Washington, do these extra steps:
    1. When Workflow studio opens in a new page, select Integrations.
    2. In the search field, search for Nozomi.
  5. Select Add Connection.
  6. Enter your site information.
  7. Select Configure.
  8. On the Custom UI page, review each connection that you just created. If necessary, change the details for names.
  9. For each connection, select Generate.
  10. If the connection is successful, a blue checkmark shows next to the connection name.
    You can update these values to make changes in the future.
  11. Select Mark as Complete.
  12. Go back to the guided setup.
  13. Select Test the connection.
  14. Select Configure.
    For each connection there should be an Incidents data source.
  15. Open each data source and review the data loader script.
    The connection alias sys_id and connection name should be listed as parameters.
  16. To test the connection, in the related links, select test load 20.
  17. You should see a successful connection like shown below. If you get a connection error, review your connection and credentials from previous steps.
  18. Go back to the guided setup, select Mark as Complete.
  19. Select Configure schedules.
  20. Select Configure.
  21. Open each incident import scheduled job.

  22. The run as user should be set based on what you selected during the Generate imports step.
  23. Select the Active checkbox, and adjust the runtime frequency.
  24. Once you have completed configuring all the jobs, you can either wait for the scheduled job to run, or you can select Execute Now to manually execute the job on the Incidents Scheduled Data Import Job.
  25. Go back to the guided setup and select Mark as Complete.
  26. Select Configure closure schedules.
    Note:
    This option is only available in Vantage, or Nozomi Networks Operating System (N2OS) 24.4.0, or higher.
  27. Select Configure.
  28. Open each scheduled script execution.
  29. Select Active, and modify the runtime frequency.
  30. Once you have completed the configuration of all the jobs, you can:
    • Wait for the scheduled job to run, or
    • Select Execute Now to manually execute the job on the Incidents Closure Scheduled Script Execution