Requirements
A description of the requirements for the use of the Service Graph Connector application.
ServiceNow requirements
ServiceNow Tokyo, or later.
Supported Nozomi Networks platforms
- Central Management Console (CMC) - release 21.7, or higher
- Vantage
Connectivity
Make sure that the ServiceNow instance has connectivity to your Nozomi Networks appliance. The Nozomi Networks appliance will send queried data to the ServiceNow instance so connectivity must be established.
Make sure that there is a path from the Nozomi Networks appliance to your ServiceNow instance.
Note: Connectivity through the ServiceNow Management, Instrumentation, and Discovery (MID) server does not require additional configuration items in the
application. Make sure that the connectivity from all on-premises ServiceNow
instances is correctly configured to connect with the Nozomi Networks instance via
the MID server. For more details, see Configure an MID server.
Package dependencies
In the instance that will run the Service Graph Connector, you
MUST install these packages:
- Integration Commons for Configuration Management Database (CMDB), minimum version 2.4.1
- System import Sets, minimum version 1.0.0
- Information Technology Operations Management (ITOM) Discovery License
- ITOM Licensing
- IntegrationHub Extract Transform Load (ETL) (2.1.0)
- CMDB Configuration Item (CI) Class Models (1.32.0)
- Data Stream Actions (com.glide.hub.action_type.datastream)
If a plug-in is missing in your ServiceNow instance it MUST be installed as it is a dependency that the Service Graph Connector for Nozomi Networks requires. For help with plug-ins, see the ServiceNow documentation.
Note: If you are using an on-premises (self-hosted) instance of
ServiceNow, you will need to contact ServiceNow support to get the necessary
credentials to perform the activation of the required plug-ins.