USB detections do not work

USBPcap is not installed.
Note:
If USBPcap is installed, and USB detections is enabled, in the local configuration user interface (UI), you should get a message similar to this in the log file:
… 10 total usb detections
… 10 usb alerts to send
… Sent 10 usb alerts 200 OK

Procedure

  1. Download and install USBPcap.
  2. Restart Arc to make sure that USBPcap is active.
  3. Make sure that USB detections is enabled in the local UI.

You do not have USB detections enabled in the local UI.

Procedure

  1. Open the local UI.
  2. Select Configuration.
    The Configuration page opens.
  3. Select the USB detections checkbox.
  4. Select Save.
  5. Check to see if the universal serial bus (USB) detection feature now works.

If none of the previous solutions work, please contact our Customer Support team.