Arc does not update to the latest version

Guardian only: The expected version has not been imported into Guardian.

Procedure

  1. In the Web UI, go to Administration icon - which looks like a gear cog > System > Updates & Licenses.
  2. Import Arc through the update service in Guardian or CMC.
  3. Alternatively, Import Arc through a manual contents upload in Guardian or CMC.

Guardian only: The Arc sensor has not been allowed in the Guardian.

Procedure

  1. The Arc sensor is not accessible as it is being used by another process.
  2. Find and select the applicable Arc sensor.
  3. In the top-right corner of the Web UI, click the icon.
    The icon changes to and the sensor is now allowed.

The Arc sensor is not accessible as it is being used by another process.

Note:
If this is the case, you will see a message similar to this in the update.log file: 
04/13/2023 10:19:56 The process cannot access the file 'C:\Users\Nozomier\arc\arc-windows-amd64.exe' because it is being used by another process.

Procedure

  1. Close the local user interface (UI).
  2. If Arc is running in One-shot or Offline mode, wait for it to finish.
  3. In the top-left corner of the Sensors page, click the icon to force the update.

If none of the previous solutions work, please contact our Customer Support team.