Log files

Log files are produced to help you with troubleshooting. The Arc installation method, and the execution mode, will affect the name and location of the logs files.

Location

If you install Arc through Guardian, logs will be created in: users/administrator/arc/logs

This location might be different if Arc was installed:
  • Manually
  • Through Microsoft Intune
  • Through Microsoft Endpoint Manager
Note:
When Arc is installed with one of the methods above, the user can decide the location of the logs folder.

Log name

When the log file is created in Service mode, the log file will have the name: arc_service.log.txt

When the log file is created in One-shot or Offline mode, the log file will have the name: arc.log.txt

Limits

The maximum file size of a log is 10 MB. Once this limit is reached, the log file is archived with a numerical suffix, such as arc.log.txt.1. This will continue up to arc.log.txt.9

After this, rotation is applied, and the .1 suffix is used again. A maximum of nine archived logs will be retained.