Log files

Log files are produced to help you with troubleshooting. The Arc installation method, and the execution mode, will affect the name and location of the logs files.

Location

If you install Arc through Guardian, logs are created in: users/administrator/arc/logs

This location might be different if Arc was installed:
  • Manually
  • Through Microsoft Intune
  • Through Microsoft Endpoint Manager
Note:
When Arc is installed with one of the methods above, the user can decide the location of the logs folder.

Log name

When the log file is created in Service mode, the log file will have the name: arc_service.log.txt

When the log file is created in One-shot or Offline mode, the log file will have the name: arc.log.txt

Two additional log files are also produced:
  • setup.log: covers Arc's initialization process, before the Arc configuration has been loaded and applied
  • sp.log.txt: covers Smart Polling activity

Verbosity

The configured log level applies to these log files (including their archived, numbered versions):

  • arc.log.txt
  • arc_service.log.txt
  • sp.log.txt

It doesn't apply to setup.log

setup.log covers Arc's initialization process, which happens before the Arc configuration is loaded and applied. For this reason, very few log lines might be logged in Info mode before Arc is able to load and apply the configuration.

For more details about the log level setting, see Other.

Limits

The maximum file size of a log is 10 MB. Once this limit is reached, the log file is archived with a numerical suffix, such as arc.log.txt.1

This will continue up to arc.log.txt.9

After this, rotation is applied, and the .1 suffix is used again. A maximum of nine archived logs are retained.