Cross-scope access-policy error shows

When you generate incidents imports, you might see an error message. This can happen even if you have followed the guided set-up, and set the cross-scope privileges correctly.

About this task



Procedure

  1. Go to the table definition record in the Scheduled Script Execution Table [sysauto_script].
  2. Select the Application Access tab.
  3. Make sure that these checkboxes are selected:
    • Can create
    • Can update
  4. Select the Controls tab.
  5. Select the Live feed checkbox.
  6. Select Save.
  7. Deselect Live feed checkbox.
  8. Select Save again.

What to do next

Do the Configure incidents import procedure again.