Home
Guardian
Maintenance Guide
Information about the maintenance tasks of Guardian, to help you administer and maintain the solution in a production environment.
Miscellaneous
Generate a support archive file
Before you seek help from Customer Support, you should generate a support archive file.

Guardian
- Introduction
  An overview of Guardian.
- Installation Guide
  Information and resources on how to install Guardian, and the different options and settings that are available.
- Administrator Guide
  Information and resources about the Administration section of Guardian, and the tasks that you can do in this part of the software.
- User Guide
  Information and resources about the main features of Guardian, and the tasks that you can do from the user interface (UI).
- Maintenance Guide
  Information about the maintenance tasks of Guardian, to help you administer and maintain the solution in a production environment.
  - Introduction
  - Backup and Restore
  - Reboot and Shutdown
  - Software update and rollback
  - Reset
  - Miscellaneous
    - Host-based intrusion-detection system
      The internal Host-based intrusion-detection system (HIDS) sensors detect changes to the basic firmware image and note the change.
    - Action on log disk full usage
      There are several actions that you can take in order to preserve disk usage.
    - Generate a support archive file
      Before you seek help from Customer Support, you should generate a support archive file.
- Print format documentation
  A list of all the print-format documentation that is available for Guardian.

Generate a support archive file

Before you seek help from Customer Support, you should generate a support archive file.

In the top navigation bar, select
The administration page opens.
In the System section, select Support.
The Support page opens.
Optional: Select the Anonymize Support Archive checkbox to remove sensitive network information from the generated archive.

Note: An anonymized support archive does not contain sensitive information about the network. It should be used only when the normal archive cannot be shared.
Select Download.

The support archive file starts to download in your browser.
Upload the file to the support case opened in the Nozomi Networks Support Portal.