Troubleshooting

A list of the most useful troubleshooting tips for the Central Management Console (CMC).

If the sensor is not appearing at all in the Central Management Console (CMC):

The Sensor ID is stored in the /data/cfg/.appliance-uuid file. Do not edit this file after the sensor is connected to the Vantage, or the CMC, since it is the unique identifier of the sensor inside Vantage and the CMC. In case a forceful change of the Appliance ID is needed, you will need to remove the old data from Vantage or the CMC by removing the old Appliance ID entry.

If an issue occurs during the setup of a sensor, you should:
  • Delete the sensor, or
  • Clear the sensor's data from Vantage or the CMC